Patient Experience Week, beginning the final Monday in April, is an annual event to celebrate the tireless efforts of healthcare staff and their dedication to patient-centered care. Inspired by members of the Institute community, Patient Experience Week (PX Week) prompts healthcare organizations worldwide to recognize achievements, rejuvenate efforts, and honor those who contribute to patient well-being every single day. From physicians and nurses to executives and support staff, this week serves as a collective appreciation of everyone involved in the healthcare journey (The Beryl Institute, 2024).

Why Participate in Patient Experience Week?

Participating in PX Week is a tangible way of showing gratitude for hardworking employees and encouraging their ongoing commitment to patient care. This week is a perfect opportunity to strengthen relationships between patients and staff, boost morale, and improve communication within healthcare settings.

Prioritizing Patient Experience at CareATC

At CareATC, patient experience is integral to our mission of promoting health and delivering accessible care. CareATC is a leading innovator in employer worksite healthcare, providing on-site, shared-site, and near-site primary care. Our direct care model lowers costs, promotes health, and saves lives. Here's how CareATC prioritizes the patient experience:

• Technology-Driven Healthcare: CareATC leverages technology to streamline healthcare delivery, offering patients access to medical records, appointment scheduling, and direct communication with providers through our patient portal and mobile app.
• Extended Appointment Times: We prioritize longer, more personalized appointments to strengthen patient-provider relationships and foster genuine accountability for health outcomes. The result is powerful provider loyalty and higher utilization.
• Minimal Waiting: Patients experience little-to-no wait times, ensuring timely access to care and minimizing disruptions to their busy schedules.
• Comprehensive Care: CareATC emphasizes holistic care by addressing risk factors and promoting total well-being through integrated and coordinated services.
• Individualized Health Coaching: Our health coaching programs are tailored to each individual's unique needs, focusing on proactive interventions to reduce risk factors and improve overall well-being.

As we recognize PX Week, CareATC reaffirms its commitment to prioritizing the patient experience, not just for one week, but every day of the year. Through innovative healthcare solutions, personalized care approaches, and a dedication to enhancing patient well-being, CareATC continues to lead the charge in delivering high-quality, patient-centered healthcare experiences. Join us in celebrating PX Week and honoring those who make a real difference in health and healing.

References

The Beryl Institute. PX Week. Accessed on March 28, 2024.
https://theberylinstitute.org/px-week/